Physiotherapists, chiropractors and sports injury clinics

The CRM for physiotherapy and chiropractic clinics.

GuardenerAI for physiotherapy and chiropractic is a CRM that sits beside the clinical system and handles everything around treatment: new patient enquiries, referrals from doctors and coaches, booking links for first assessments, follow-up tasks and recall campaigns by email, SMS or WhatsApp. It is for independent and multi-practitioner clinics that want more first visits and fewer patients lost after week two.

Your clinical system holds the notes and the treatment plan. The enquiries, the referrers, the patients who stopped coming after three sessions and the money usually live somewhere else. GuardenerAI is the system for that half of the clinic, kept beside the clinical record rather than replacing it.

Sound familiar?

What this usually looks like today.

What changes

One system, doing the work with you.

Every enquiry answered while it is warm

Web enquiries arrive as leads, duplicate rules flag anyone already on file, and a first-assessment booking link lets the patient pick a time that is really free.

Referrers you can see and thank

Set each referring practice or club up as a lead source and a company, so a saved report shows where new patients come from and who deserves a call.

Follow-up that does not depend on memory

An action plan lays down the check-in calls after a first visit, and a recall journey sends a reminder by email or SMS to patients your team adds to it.

Clubs and employers invoiced properly

Invoice the sports club or employer that pays for treatment, record payments, and on the Max plan send a Stripe card payment link with the invoice.

The modules this runs on

How you set it up

Shaped around how physiotherapy and chiropractic actually work.

There is no one-click template for this industry, so you add these objects and fields yourself in Settings. It takes an afternoon, and nothing about it is fixed.

Built in

Persons and Leads

New patient enquiries arrive as leads and become persons once they book a first assessment.

  • Name
  • Email
  • Phone
  • Lead Source
  • Owner
Built in

Companies

Referring practices, sports clubs and employers who send or pay for patients.

  • Name
  • Industry
  • Phone
  • Rating
Built in

Meetings

First assessments booked through links and synced to each practitioner’s calendar. Clinical notes stay in your clinical system.

  • Type
  • Start and end
  • Location
  • Outcome notes

Suggested stages on Leads

  1. New
  2. Contacted
  3. Qualified
  4. Converted
  5. Lost
Routines to copy

The repeat work, set up once.

Each of these is built from features in the product today. Set them up once and the whole team runs them the same way.

Action plan

First assessment follow-up

  1. Day 0: confirm the booking and send directions (high priority).
  2. Day 2: check-in call after the first session.
  3. Day 14: review call if no second session is booked.
Marketing journey

Recall reminder

  1. Add patients due a check-up to a static Recall segment.
  2. Send an email with the clinic’s booking link.
  3. Wait seven days, then split on SMS consent.
  4. Send a short SMS to those who opted in to texts.
Booking link

New patient assessment

  1. One 45-minute link per practitioner, for first assessments only.
  2. Ask what the injury is and how it happened.
  3. Buffers between sessions so treatment never overruns the next patient.

Built to healthcare-grade standards. Honestly stated.

Encrypted, audit-logged, isolated per tenant, with default-deny roles. HIPAA and BAA support are on our roadmap, not yet delivered, and we say so plainly here rather than letting you discover it later. GuardenerAI is a CRM, not an EHR: it sits beside your clinical system instead of replacing it.

Read the security details →
FAQ

Questions from teams like yours.

Is GuardenerAI an EHR or clinical system?
No. Keep treatment notes and plans in your clinical system. GuardenerAI handles enquiries, referrers, bookings, follow-up, marketing and invoicing around it.
Can I store patient health information in it?
Talk to us first. HIPAA and BAA support are on our roadmap, and our terms do not allow regulated health data without a written agreement. Most clinics keep only contact and booking details here.
Can patients book their own first assessment?
Yes. Each practitioner shares a booking link that only offers times they are free in their Google or Microsoft calendar. Confirmations are sent from a connected mailbox, so one must be connected.
Does it send automatic recall reminders when a patient is due?
Not from a date on the record. Your team adds patients who are due to a Recall segment, and the journey sends the reminders from there.

See it on your kind of work.

Start free in an afternoon, or have us walk you through it with data that looks like yours.

Book a walkthrough

Tell us about your team and what you want to see, and we'll reply by email to set a time.

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