Small-animal, mixed and specialist vets

The CRM for veterinary clinics.

GuardenerAI for veterinary clinics is a CRM that keeps pet owners, their pets, reminders and invoices in one place, beside your practice management system. It is for clinics that want more owners coming back on time for vaccinations, check-ups and dental work.

Your practice management system holds the clinical history. The relationship with the owner (the reminder that brings them back, the wellness plan they signed up to, the referral from the breeder down the road) is what fills next month’s diary. GuardenerAI is the system for that side.

Sound familiar?

What this usually looks like today.

What changes

One system, doing the work with you.

One owner, every pet

A Pets object you add with a lookup to the owner keeps every animal on one person’s record, and duplicate rules flag the second copy of an owner before it spreads.

Reminders that bring them back

Each month, add the owners whose pets are due to a reminder journey, and it sends the vaccination or check-up reminder by SMS, WhatsApp or email to those who have consented, then follows up a week later.

Wellness plans you can see

Each plan is an opportunity with a recurring line item, so the monthly value of every plan is on the board and in your reports.

Bills that get paid

Invoice the owner from the same system and see what is still owed. On the Max plan, email a Stripe card payment link and the payment is recorded against the invoice when it settles.

The modules this runs on

How you set it up

Shaped around how veterinary clinics actually work.

There is no one-click template for this industry, so you add these objects and fields yourself in Settings. It takes an afternoon, and nothing about it is fixed.

Built in

Persons

The pet owners, with consent kept per channel and a date field you add for the next reminder.

  • Name
  • Email
  • Phone
  • Address
  • Next reminder due (custom date field)
You create it

Pets

A custom object you create, so each animal is a record of its own with its due dates.

  • Name (text)
  • Owner (lookup to Person)
  • Species (select)
  • Breed (text)
  • Date of birth (date)
  • Next vaccination due (date)
  • Next check-up due (date)
Built in

Companies

Referral partners: breeders, groomers, shelters and kennels.

  • Name
  • Type
  • Phone
  • Website
Built in

Opportunities

Wellness plans and larger procedures waiting on the owner’s decision.

  • Value
  • Stage
  • Line items (recurring)
  • Expected Close Date

Suggested stages on opportunities (plans and procedures)

  1. Discussed
  2. Estimate sent
  3. Considering
  4. Booked
  5. Declined
Routines to copy

The repeat work, set up once.

Each of these is built from features in the product today. Set them up once and the whole team runs them the same way.

Marketing journey

Annual vaccination reminder

  1. Each month, add the owners whose pets are due (the “I add them” trigger)
  2. Sends an SMS with your booking link to owners who have opted in to texts
  3. Waits seven days
  4. Sends a follow-up email
Action plan

New puppy or kitten

  1. Welcome call to the owner, day 0
  2. Book the second vaccination visit, day 14
  3. Offer the wellness plan, day 21
  4. Six-month check-in, day 180
Duplicate rule

One owner, one record

  1. Match persons on normalised phone number
  2. Flag the likely duplicate when it is saved
  3. Review the pair in the duplicate queue
  4. Merge, picking each field, with tasks, opportunities and files moved to the record you keep

Beside your practice software, not instead of it.

GuardenerAI holds the owner relationship, reminders and the money, while your practice management system keeps the clinical history. Your data is encrypted, audit-logged and isolated per clinic, with default-deny roles for every team member.

Read the security details →
FAQ

Questions from teams like yours.

Does GuardenerAI replace our veterinary practice management software?
No. Keep it for clinical records and the appointment book. GuardenerAI runs the owner relationship around it: reminders, plans, referral partners and invoicing.
How do we track several pets per owner?
Create a Pets object in Settings with a lookup to the owner, plus fields for species, breed and the next due date. Each pet record links back to its owner, so a household with three dogs is three pets and one owner.
Can owners book online?
Yes, through booking links per team member, synced with Google or Microsoft calendars. A booking from a known email address is linked to that owner’s record.
Can reminders go by WhatsApp?
Yes. Campaigns and journeys send by email, SMS or WhatsApp, through providers you connect, and only to owners who have not opted out of that channel.

See it on your kind of work.

Start free in an afternoon, or have us walk you through it with data that looks like yours.

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